Terms & Conditions | Transportation Star

Transportation Star – Terms & Conditions

All deposits made to Transportation Star are non-refundable, regardless of circumstances.
In the event of a mechanical failure or vehicle breakdown during the reservation, Transportation Star shall not be held liable. Compensation will be limited to rescheduling lost time at a mutually agreeable date and time.
The client is financially responsible for any and all damages caused to the vehicle by themselves or any members of their party during the course of the rental.
A cleaning fee of $200 per item will be applied for any spills or stains on carpets or seats.
A sanitation fee of $350 will be charged in the event of bodily fluid evacuation or contamination.

Alcohol consumption is allowed onboard Transportation Star vehicles (BYOB – Bring Your Own Bottle), provided all passengers are of legal drinking age.
Drug use is strictly prohibited by law. Any fines, penalties, or legal consequences resulting from the use of illegal substances will be the sole responsibility of the client.
Drivers reserve the right to terminate the ride without refund if there is any blatant misconduct, including but not limited to excessive intoxication, harassment, or illegal activity.
It is illegal to stand while the vehicle is in motion. All passengers must remain seated with seatbelts fastened where applicable.
Smoking is not permitted in any vehicle. Use of vaporizers or e-cigarettes is subject to the driver’s discretion.

For hourly charters, overtime is billed in 15-minute increments beyond the scheduled time as listed on the run sheet.
A 20% gratuity will be automatically added to the final invoice, along with a 5% fuel surcharge.
For trips initiated more than 25 minutes outside of Austin, additional travel time will be charged, calculated from garage to garage.
Balances will be charged upon trip completion, or pre-authorized the day prior to the scheduled service.

For point-to-point transportation services:

Local pickups: 5-minute grace period
Austin-Bergstrom International Airport (AUS):
- Domestic arrivals: 30-minute grace period after wheels down
- International arrivals: 45-minute grace period after wheels down

For airport and other services initiated at the following times, the following surcharges will apply:

Transportation Star is not responsible for delays, cancellations, or route changes caused by hazardous road conditions (e.g., snow, ice, accidents).
The company is not liable for items left behind in any vehicle. Return of items may be possible, but will incur a fee based on distance and time required to return them.
Vehicles will not be operated beyond their legal seating capacity under any circumstances.

To avoid penalties or loss of deposit, cancellations must be made as follows:

Minimum 24-hour notice required for cancellations, unless otherwise specified in your confirmation email or contract.

Cancellations must be made no less than 15 days before the scheduled pickup time.

A 15 to 30-day cancellation notice is required, based on the event, as outlined in your confirmation. This includes major events, festivals, sporting events, and holiday weekends.